In case you missed it in your inbox, we sent this to all of you. If you have an active membership, you were on the list.
“By now you likely know that we’ve closed through the end of March, at least. You also know that we’re going to take a real hard hit from this as our cashflow stops. We know we aren’t alone, and that many of you must make hard practical choices right now as well.
“I know many of you aren’t in a position to “let it ride” with no end in sight. But some of you may be, and if you can, I have a proposal for you.”
Since we closed to the public Monday night, we’ve been in a bit of a whirlwind. When it comes to closing a float center, you can’t just put up the “Closed” sign, turn off the lights, and walk away; there are many many things to do. Call clients, clean the place, sanitize everything we possibly can. Hibernate the tanks. Get the plants to their vacation location.
I just got off a conference call with the team, and everyone agreed: we need a break. We need a break to rest and adjust ourselves to the situation. A friend today said they just wanted a new normal, even if that normal wasn’t fun, and I sure understand that. We’re going to take a little time to regroup and acclimate to the new normal.
So, tl;dr: we’re going offline until Monday, March 23rd. We will answer questions, take care of business, and return messages once we come back. We haven’t disappeared, we’re still here, we’re just recovering our wits for a little bit. Everyone we had to cancel in March will get first choice at rebooking when we reopen. You can still buy float credits to use later and gift cards at our online store.
We have been paying close attention to the COVID-19 situation as it unfolds, and in light of Somerville’s expanded state of emergency declaration, Colin and I have decided it’s time to close. We will reassess at the end of March, taking into account current advice at that time.
If you had an appointment on our calendar in April, we’ve left it alone for now, but the rest of the calendar is frozen through April 6th. We’re keeping a list of everyone who had to be canceled in March, and we’ll give you a call back when we know we are reopening, to give you a chance to make your appointments first.
Like all other small businesses here, we are going to take a big hit with this. I hope you’ll consider leaving your float credit on file with us and rescheduling. If that’s not possible, I understand. For refund requests, please email Service [at] floatboston.com, or call 844-443-5628 and leave us a message. Please have patience, as we will not be staffed and will be checking messages rarely.
Alternatively, if you want to show us a little support, you can purchase floats or gift cards online for use at a later date.
Update March 16th: In light of Somerville’s expanded state of emergency declaration, we have decided to close FLOAT at least through the end of the month. We will reassess at that time, taking into account CDC and City advice. If your appointment was canceled, we hope you’ll consider leaving your float credit on file with us and rescheduling. If you had an appointment on our calendar between now and the end of March, we’ll give you a call as soon as we have plans to come back.
Keep an eye on our facebook, twitter, or Instagram while you’re practicing your social distancing – we’ll keep posting. Thank you so much for your support! Stay healthy. 🙂