Privacy policy

Last updated October 29, 2019

Your privacy is critically important to us. At FLOAT we have a few fundamental principles:

  • We are here to support your wellness. Trust is an essential part of our relationship.
  • We don’t ask you for personal information unrelated to our services.
  • We don’t share your personal information with anyone except to comply with the law, provide your services, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.

Below is our privacy policy which incorporates these goals:

If you have questions about deleting or correcting your personal data please contact us.

Float: Float Tanks + Massage LLC (“FLOAT” or "we") operates a website at supporting our wellness center. It is FLOAT’s policy to respect your privacy regarding any information we may collect while providing your services.

What information do we collect?

Website Visitors

Like most website operators, FLOAT collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. FLOAT’s purpose in collecting non-personally identifying information is to better understand how FLOAT’s visitors use its website. From time to time, FLOAT may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

FLOAT also collects potentially personally-identifying information like Internet Protocol (IP) addresses insofar as they are recorded in standard server logs. FLOAT only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

FLOAT collects personally identifying information such as names, email addresses, phone numbers, or payment information only as specifically provided by you to FLOAT to book flotation or other services, or other explicit purpose. For instance, when you make a reservation, we ask you your name. Note that any information emailed to FLOAT is inherently personally identifiable, and may be collected for quality assurance purposes.

Reservations and payments for our services are handled through the third party Float Tank Solutions, LLC. Personally identifying information you present in order to create an account, purchase our services or make reservations will be stored on their systems according to their privacy policy. They are required to keep it secure and may not disclose any personally identifying information without our permission or as required by law. You may find their privacy policy here:

Personally identifying information may also be collected by our third-party financial processors, such as or Netcom PaySystem. This information is not received by FLOAT, and is therefore handled according to the policies and terms of the third party financial processor.

We may also record your personally identifying information with trusted third parties who assist us in operating our website, conducting our business, or serving you, provided those parties agree to keep this information confidential.

Gathering of Potentially-Identifying Information

FLOAT may participate in internet advertising programmes run by large Internet Advertising Companies such as Facebook or Google. These companies attempt to track your activities on the internet, and allow companies like FLOAT to send advertising and other business communications to targeted lists based on your prior activities. FLOAT receives pseudonymous or aggregated information about the contents of these lists, but does not have access to individual personally-identifying information. The personally-identifying information is held only by the Internet Advertising Company that collected it, according to their privacy policy.

Gathering of Non-Personally-Identifying Information

FLOAT may view or collect other anonymous information in the course of providing and maintaining its products, including error messages for maintenance and debugging purposes.

Aggregated Statistics

FLOAT may collect statistics about the behavior of visitors to its website or use of its services. For instance, FLOAT may monitor the average frequency and duration of visits to its center. FLOAT may display this information publicly or provide it to others. However, FLOAT does not disclose personally-identifying information other than as described below.

How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our agreements with you, and compliance with our legal obligations.

We use your identifying information to track your history of interactions with our company, and to record and communicate about upcoming appointments, and for other administrative purposes. With your permission we may send marketing and promotional communications.

Will your information be shared with anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Protection of Certain Personally-Identifying Information

FLOAT discloses personally-identifying and potentially personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on FLOAT’s behalf or to provide services available as part of FLOAT’s services, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using FLOAT’s website, you consent to the transfer of such information to them. FLOAT will not rent, sell or trade personally-identifying or potentially personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, FLOAT discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when FLOAT believes in good faith that disclosure is reasonably necessary to protect the property or rights of FLOAT, third parties or the public at large. If you are a registered user of an FLOAT website and have supplied your email address, FLOAT may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with FLOAT and our products. We primarily use our various blogs and social media accounts to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. FLOAT takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Business Transfers

If FLOAT, or substantially all of its assets, were acquired, or if FLOAT were to sell its rights to one of its products, or in the unlikely event that FLOAT goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of FLOAT may continue to use your personal information as set forth in this policy.

Do we use cookies or tracking technologies?

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. FLOAT may use cookies and other tracking technologies (like web beacons or pixels) to help FLOAT identify and track visitors, their usage of FLOAT website, and their website access preferences. FLOAT visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using FLOAT’s websites, with the drawback that certain features of FLOAT’s websites may not function properly without the aid of cookies.

How long do we keep your information?

We keep personally-identifying information for five years after our last interaction with you, unless a longer retention period is required by law (such as for tax or accounting purposes). You may request that we end our relationship and clear your data at any time by sending a request by email to

Updates and questions

Privacy Policy Changes

Although most changes are likely to be minor, FLOAT may change its Privacy Policy from time to time, and in FLOAT’s sole discretion. FLOAT encourages visitors to frequently check this page for any changes to its Privacy Policy. If you are an active user of any of FLOAT's apps, you will be notified of any change that reduces your rights through an in-app announcement. Your continued use of FLOAT products after any change in this Privacy Policy will constitute your acceptance of such change.


If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Colin Roald, by email at, or by post to:
FLOAT: Float Tanks + Massage, LLC
Colin Roald
515 Medford St, Unit 1
Somerville, MA 01245
United States

This privacy policy is derived from the policy of Automattic Inc, available under a Creative Commons Sharealike license at This modified version is therefore also published under a Creative Commons Sharealike license.