By accessing our website, booking an appointment, or purchasing any service, package, membership, gift card, or product from Float Boston (operated by Nordic Health LLC), you agree to the following Terms & Conditions. Please read them before booking.
Section 01
Appointments & Services
Appointments may be canceled or rescheduled with at least 24 hours' notice at no charge.
Cancellations made with less than 24 hours' notice are subject to a $25 cancellation fee.
Missed appointments ("no-shows") are non-refundable and will be charged in full.
Services are non-refundable once rendered.
If a service cannot be completed due to equipment or operational issues on our end, a reschedule or service credit will be provided.
Section 02
Single Sessions
All single sessions are final sale and non-refundable once purchased.
Sessions may be rescheduled with 24 hours' notice.
Section 03
Same Day Floats
Same day floats are final sale, no exceptions. They cannot be canceled, rescheduled, refunded, or modified for any reason once purchased.
This policy applies regardless of circumstance, including illness, scheduling conflicts, or change of mind.
By purchasing a same day float, you acknowledge and accept these terms in full.
No exceptions: Same day float pricing reflects a significant discount offered exclusively for same-day use. This policy is firm and cannot be waived by staff.
Section 04
Packages, Memberships & Promotions
Packages, memberships, introductory offers, and promotional pricing are non-refundable.
Sessions included in packages or memberships must be used within the stated terms and do not roll over unless explicitly stated.
Unused sessions are not refundable due to non-use.
Membership benefits and discounted rates apply only during the active billing period.
Membership cancellation: Members wishing to cancel should contact us directly. Cancellations take effect at the end of the current billing cycle. No partial-month refunds are issued.
Section 05
Gift Cards
Gift cards are final sale and non-refundable.
Gift cards do not expire and may be redeemed toward eligible services or products.
Gift cards cannot be redeemed for cash except where required by Massachusetts law, and cannot be returned or replaced if lost or stolen.
Promotional or bonus-value gift cards may include usage restrictions disclosed at the time of purchase.
We accept Spafinder gift cards toward eligible services. Spafinder terms are governed by Spafinder directly.
Section 06
Cryotherapy & Specialty Services
Cryotherapy and specialty services are non-refundable once administered.
If a session cannot be completed due to equipment issues on our end, a reschedule or service credit will be issued.
Clients must disclose any relevant medical conditions prior to cryotherapy. Certain conditions may contraindicate treatment.
Body contouring, skin recovery, and targeted recovery services are for wellness purposes only and make no medical claims.
Section 07
Retail Products
Unopened and unused retail items may be returned within 7 days of purchase for a full refund.
Opened, used, or damaged items are final sale and not eligible for return or refund.
Section 08
Sales, Clearance & Discounted Items
All items marked as sale, clearance, discounted, or promotional are final sale.
Sale items are not eligible for refunds, returns, exchanges, or price adjustments.
Section 09
Bundles & Complimentary Services
Complimentary or bundled services have no cash value, may not be separated from their bundle, and are non-refundable.
If a bundled service cannot be provided due to operational issues, a service credit may be issued at our discretion.
Section 10
Medical or Emergency Exceptions
Documented medical or emergency situations may be considered for a one-time courtesy reschedule at management's discretion.
Courtesy accommodations are not guaranteed and do not constitute a refund.
Section 11
Medical Disclaimer
Our services are not medical treatments and are not intended to diagnose, treat, cure, or prevent any medical condition.
Services are provided for general wellness purposes only.
Clients should consult a physician before participating in any service if they have medical concerns, are pregnant, or have pre-existing conditions.
Float Boston and Nordic Health LLC assume no liability for any adverse effects arising from participation in services where a client has failed to disclose a relevant medical condition.
Note: Float therapy involves enclosed spaces, darkness, and sensory deprivation. Clients with claustrophobia, certain mental health conditions, open wounds, infectious skin conditions, epilepsy, or low blood pressure should consult their physician prior to floating. The float tank lid can be left open at any time at the client's discretion.
Section 12
Right to Refuse Service
We reserve the right to refuse service to any individual for safety, health, behavioral, or operational reasons, including failure to follow facility policies or staff instructions.
In cases where service is refused due to a client-side issue (intoxication, failure to follow pre-float instructions, etc.), no refund will be issued.
Section 13
Text Message Communications
By providing your mobile number or by sending us a text message, you consent to receive text messages from Float Boston (Nordic Health LLC) regarding appointments, service inquiries, and follow-up on requests you have made.
Consent to receive text messages is never a condition of purchase.
Message frequency varies. Message and data rates may apply.
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for their own marketing purposes.
Mobile carriers are not liable for delayed or undelivered messages.
Opting out: Reply STOP to any message to unsubscribe, or HELP for assistance. See our Privacy Policy for how we handle your information.
Section 14
Policy Changes
We reserve the right to modify these Terms & Conditions at any time.
Updated terms will be posted on our website and will apply to all future bookings and purchases.
Continued use of our services following any update constitutes acceptance of the revised terms.
Section 15
Agreement to Terms
By booking an appointment or purchasing any service, package, gift card, or product, you acknowledge that you have read, understood, and agree to these Terms & Conditions and Refund & Cancellation Policy.
Governing law: These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts. Any disputes arising from these terms or your use of our services shall be subject to the jurisdiction of the courts of Massachusetts.
Section 16
Contact
For questions regarding these Terms & Conditions, please contact us prior to booking or purchase.
Float Boston · Nordic Health LLC
515 Medford Street, Somerville MA 02145
info@floatboston.com
Call: 617-875-0725
Text: 857-227-9465
515 Medford Street, Somerville MA 02145
info@floatboston.com
Call: 617-875-0725
Text: 857-227-9465